Experiencing Issues with Twilio SMS, Europe, Twilio SMS, Middle East & Africa, and Twilio SMS
Uptime over the past 90 days. View historical uptime.
Superhog Operational
90 days ago
99.99 % uptime
Today
Superhog App ? Operational
90 days ago
100.0 % uptime
Today
Verification Tool ? Operational
90 days ago
99.97 % uptime
Today
Api Operational
90 days ago
100.0 % uptime
Today
Resolutions Operational
90 days ago
100.0 % uptime
Today
Api Operational
90 days ago
100.0 % uptime
Today
App Operational
90 days ago
100.0 % uptime
Today
API's Operational
90 days ago
100.0 % uptime
Today
Platform API Operational
90 days ago
100.0 % uptime
Today
Verification API Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Athena Operational
90 days ago
100.0 % uptime
Today
E Deposit Operational
90 days ago
100.0 % uptime
Today
HubSpot CRM Operational
HubSpot HubSpot APIs Operational
HubSpot Integrations Operational
HubSpot Marketing Tools Operational
HubSpot Mobile Operational
HubSpot Reports Operational
HubSpot Sales Tools Operational
HubSpot Service Tools Operational
HubSpot Website Operational
Intercom Intercom APIs Operational
Intercom Intercom Web Application Operational
Intercom Intercom Web Messenger Operational
Intercom Intercom Mobile Messenger Operational
Intercom Intercom APIs Operational
Intercom Chats and Posts Operational
Intercom Email Operational
Intercom Mobile Push Operational
Intercom Mobile Messenger Operational
Intercom Web Messenger Operational
Intercom Intercom Web Application Operational
Intercom Intercom Webhooks Operational
Intercom Intercom Mobile APIs Operational
Stripe API Operational
Stripe JS Operational
Stripe Dashboard Operational
Stripe Checkout.js Operational
Airtable Airtable Service Operational
Twilio SMS Long Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS, Latin America Operational
Twilio SMS, APAC Operational
Twilio SMS, Europe Under Maintenance
Twilio SMS, Middle East & Africa Degraded Performance
Twilio SMS Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024
Hotfix v5.59.1
Completed - The scheduled maintenance has been completed.
Apr 25, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 15:30 UTC
Scheduled - - Logo upload - apply fix to the url when saving onestep or branding logos
- Hotfix for null superhoguserId in Platform API passed to SuperhogService CreateBlankVerifications
- ProductOfferings - Bug Fix to remove false error
- Guest Team - Enable Guest Satisfaction Survey on Production
- OwnerRez - fix bug - ignore stays with null guest_id
Apr 25, 14:04 UTC
Apr 24, 2024
Minor Release v5.59
Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 UTC
Scheduled - We have quite a few changes going up in this release.

- Wilbur: add action button to verifications tab
- Wilbur: complete verification actions
- Wilbur: "Company Name" field on Profile for users
- Wilbur: Account creation redirect to "Verification terms"
- Wilbur: Verifications tab: Refactor: Add Start and EndDate to VerificationOverride Table
- Wilbur: Verifications tab: Reset GovernmentId EndDates Verification Override
- Integrations: FantasticStay: implement/investigate pushback
- Integrations: Uplisting: Exclude airbnb - Test and Release
- Integrations: OwnerRez: Move over to OwnerRez API v2.0 + do documentation
- Integrations: Hostfully: implement/investigate exclude VRBO
- Integrations: Lodgify: implement/investigate exclude VRBO
- Integrations: OwnerRez: Pushback link to KYG Lite bookings
- Integrations: Hospitable: direct-bookings shouldn't be imported
- Integrations: Creation of Verification Requests is sometimes delayed by over 30 mins
- Integrations: Ignore all stays on first import when receiving an error
- Tech Debt: Architecture: Remove Moq and replace with NSubstitute (Part 1)
- Tech Debt: Stop storing the PaymentProcess model as a property in the lower layers
- Tech Debt: SPIKE - LastPagePagination
- Tech Debt: ThrottledApiRequest Depricated
- KYG lite: guest report page
- KYG lite: Bookings page
- KYG lite: Features
- KYG lite: Settings
- KYG Lite: Slow down listing imports
- KYG lite: "disposable" and "deliverable" to be defined by Seon rules, not booleans
- KYG lite: manual screening
- Hostaway KYG Lite: account creation sign-up form
- Hostaway KYG Lite: Integration authentication journey
- Hostaway KYG Lite: Integration bookings and listings import
- Hostaway KYG Lite: Implement pushbacks of screening results
- Janiis KYG Lite: Integration bookings and listings import
- Janiis KYG Lite: Implement pushbacks of screening results
- Janiis KYG Lite: account creation sign-up form
- Janiis KYG Lite: Integration authentication journey
- Guest Add Ons: Change copy of the 'Check-In cover' add on to include the price
- Guest Add Ons: Update Thank you for your interest! page to convey that we are measuring interest in future product ideas
- Guest Add Ons: Hide all experiments except "Unable to check In" (to be renamed to "Check In Rescue")
- Guest Add Ons: Do an A/B/C testing with different pricing in the "Unable to check in"/"Check In Rescue" add on
- KYG MVP: show new integrations page for newly registered user
- KYG MVP: create hostfully KYG MVP registration jounrney
- KYG MVP: display listings
- KYG MVP: user registration
- KYG MVP: booking report page
- KYG MVP: bookings list page
- KYG MVP: Guest page manual screening
- Hostify KYG Lite: Welcome email
- Hostify KYG Lite: Integration authentication journey COPY CHANGE
- Hostaway KYG Lite: Welcome email
- Janiis KYG Lite: Welcome email
- Guesty KYG Lite: account creation sign-up form
- Check In Cover: Adapt "cancellation product" copy for "Check In Cover" copy (1)
- Check In Cover: Spike. Make sure we are able to extract "upsell page" data from db (1)
- Check In Cover: Change upsell page design (2)
- Check In Cover: Change name in Wilbur (5)
- Hostfully KYG: Hook into Hostfully webhooks to process added, updated and cancelled bookings (Part 3/3)
- Hostfully KYG: cleanup existing imports (Part 4/3)
- CSAT: Add "CSAT survey view" event to Mixpanel
- CSAT: Implement mock designs at the end of the guest journey
- CSAT: Make only 10% of guests who finish the guest journey see the Survey
- CSAT: Store the survey data
- Mixpanel: Add new 'Verification Options' property to 'Welcome Page Viewed' event (NEED TO CHANGE THE NAME BASED ON REFINEMENT DISCUSSIONS)
- Mixpanel: Add property to "Waiver/Deposit page viewed" to track which Verification Payment Options users see
- Dashboard: Add a Help button to the Host Dashboard
- Dashboard: Bug: only require first and last name when creating a booking
- Dashboard: Bug: Change "Register" Link in the Superhog Login Screen
- Deposits Removal: Phase 0. Edit text in the guest journey to make the deposit view more appealing
Apr 23, 12:47 UTC
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Hotfix 5.58.1
Completed - The scheduled maintenance has been completed.
Apr 19, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 13:00 UTC
Scheduled - Small hotfix to deal with bug introduced whereby guests get duplicated messages. Small bug fix for API also included
Apr 19, 11:54 UTC
Apr 18, 2024
Post Infrastructure Hotfix Release
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:00 UTC
Scheduled - This is a release of all urgent changes done while waiting for our infrastructure changes to be done

User Stories To Release
13962 - Guests not receiving phone texts after booking stay
14491 - Stripe Payments - Bug: Certain payment amounts cause error
13217 - Fix: remove reference to pricing in description text in guest journey
14334 - Update of User profile loses Deal ID & AccountType
14322 - "Enable stays" turning off when the Authentication screen is changed and saved
13908 - Bookster: Need to receive phone numbers with booking details
14127 - Avantio: Cancellations not being updated in Superhog
13940 - Uplisting: Same day bookings being excluded from Uplisting integration
13611 - Remove pet damage waiver Copy
13684 - Guesty localized check-in/out times
12931 - Slow down listing imports for KYG Lite
12999 - Creation of Verification Requests is sometimes delayed by over 30 mins
Apr 17, 15:25 UTC
Apr 17, 2024
Infrastructure Release
Completed - The scheduled maintenance has been completed.
Apr 17, 09:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 16, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 UTC
Scheduled - we are migrating over to our new cloud infrastructure today at 07:00 GMT+1 and this will last up to 48 hours. There are a number of services that will be moved in this migration which are as follows:
- Superhog dashboard
- Guest Verification
- KYG
- Partner API
- Platform API
- Cassius Government ID scans
- PMS refresh and pushback
Apr 15, 11:37 UTC
Apr 16, 2024
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

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